Mark Ward, CEO, Officeworks

    Mark Ward can look back with a sense of satisfaction at the past 12 months at leading Australian reseller Officeworks. Ongoing investments in the firm's multichannel approach have been paying off, with strong growth online, impressive results from the

    Sales in the public sector – not traditionally a stronghold for Officeworks – were boosted by a place on the Queensland state office supplies contract.

    The latest half-yearly results released in February showed top-line growth of 4.6% to A$745 million (US$673 million) while EBITDA increased 10.5% to A$42 million.

    While regarded locally as a big box player, Officeworks is still nimble enough to implement change relatively quickly, and the revamping of its in-store merchandising to include categories such as technology, fashion stationery and photo printing has meant it has been able to enjoy same-store sales growth – something its larger cousins in Europe and North America have so far found elusive.