Tuesday, 4 August, 2020
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eBay pledges free three-day delivery

Online retailer eBay has declared war on its rivals after launching guaranteed free three-day delivery in the US.Starting this summer, eBay will guarantee three-day delivery on more than 20 million items to satisfy customer...

Final Word from Mike Gentile

So many old clichés are used today: ‘The times they are a-changin’; ‘It’s a new normal’; ‘We need to think outside the box’... Well, I have another one: ‘We need a new box’.I have...

Taming the beast

   

Hot Topic: Enter the sleeping dragon

The writing of this Hot Topic coincided with Jack Ma, lead founder and Executive Chairman of China-based e-commerce giant Alibaba Group, meeting with then US President-elect Donald Trump at the beginning of January 2017. Even...

Special Anniversary Feature: The good, the bad and the surprising…

Irwin HelfordCompeting against lower-priced superstores was a huge challenge. Everyone claimed great service, so Viking needed to stand out, calling ours ‘fanatical customer service’. We meant it and did it. We were the first...

Big Read

 

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