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Analysis: Amazon Business lands in the UK

In a move that was widely expected by the business supplies industry, Amazon Business finally arrived in the UK to much fanfare at the beginning of April.A well-orchestrated media campaign ensured that the mainstream...

Special Anniversary Feature: The good, the bad and the surprising…

Irwin HelfordCompeting against lower-priced superstores was a huge challenge. Everyone claimed great service, so Viking needed to stand out, calling ours ‘fanatical customer service’. We meant it and did it. We were the first...

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