Sunday, 17 January, 2021
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Will Amazon’s one-day delivery have a big impact on the B2B market?

  • Yes (70%)
  • No (30%)

    • Resellers, what is the biggest issue for you in the MPS space?

    • Convergence between OP & office equipment dealers (34%)
    • OEM channel strategies (22%)
    • None, we don’t do managed print (19%)
    • Adopting the right technology tools (16%)
    • Developing the mid-market (9%)

      • Which of these issues is the most challenging for you?

      • Amazon and online competitors (37%)
      • Demand reduction in traditional OP (15%)
      • Digital transformation (13%)
      • Channel changes (wholesaling, dealer groups) (13%)
      • Customer retention (12%)
      • Big-box dealer acquisitions (10%)

        • European readers - is Brexit impacting your business?

        • Yes, negatively (56%)
        • No (37%)
        • Yes, positively (7%)

          • Dealers: do the FTC conditions allay concerns over the Staples-Essendant deal?

          • No (44%)
          • Not convinced yet (28%)
          • Yes (28%)

            • What do you think about ISG, Pinnacle and TriMega merging into one organisation?

              Resellers… what is your biggest challenge selling Safety/MRO/PPE products

              • Yes (30%)
              • No (21%)
              • Working on it (6%)
              • What's cybersecurity? (43%)

                • Do you think the FTC will block Staples’ acquisition of Essendant?

                • It’s a winning strategy (13%)
                • It’s a PR stunt (11%)
                • Interesting, but it will never work (76%)

                  • Do you think the back-to-school season will be...

                  • Essendant and SPR merge (86%)
                  • Neither – maintain the status quo (46%)
                  • Staples buys Essendant (0%)

                    • What has been the biggest factor in successfully growing the jan/san category?

                    • Slightly growing or flat (50%)
                    • Growing strongly (46%)
                    • Declining (37%)
                    • We don’t sell office furniture (0%)

                      • What do you think of Staples’ desire to partner with independent dealers in the US?

                      • It’s a positive development (2000%)
                      • It creates unnecessary channel conflict (1900%)
                      • It is inevitable (1500%)
                      • It’s not something I worry about (0%)

                        • What is your biggest growth category in breakroom?

                        • Cleaning products (48%)
                        • Beverages (24%)
                        • Furniture (21%)
                        • Food (10%)
                        • Breakroom disposables (0%)
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