Sunday, 26 September, 2021
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What impact will the end/reduction of government COVID support have on your business?

  • None (35%)
  • Significant (29%)
  • Small (26%)
  • Not applicable to my business (10%)

    • How confident are you there won’t be further COVID restrictions in the coming months?

    • Not very (67%)
    • Somewhat (24%)
    • Very (9%)

      • Which of these is currently the most important for your customers?

      • Lower prices (38%)
      • On time deliveries (28%)
      • Delivery fulfilment rates (23%)
      • Easy online ordering (11%)

        • Does being actively involved in a buy local campaign help to increase sales?

        • Yes (44%)
        • No (28%)
        • Not sure (28%)

          • What cost of goods inflation are you expecting for the rest of 2021?

          • 6-10% (60%)
          • >10% (25%)
          • 1-5% (15%)
          • No increase (0%)

            • Will office paper sales return to pre-COVID levels?

            • Unlikely (50%)
            • Definitely not (24%)
            • Probably (18%)
            • Definitely (8%)

              • To what extent is your business being affected by global supply chain capacity issues and rising shipping costs?

              • A lot (65%)
              • A little (29%)
              • No effect (6%)

                • What is your number one concern about returning to an office working environment?

                • None of the above (24%)
                • Sharing facilities & equipment (24%)
                • Poor air quality (18%)
                • Inadequate social distancing (16%)
                • Using public transport to commute (10%)
                • Inadequate cleaning regimes (8%)

                  • What are your sales expectations for COVID-related products in 2021?

                  • Worse than last year (58%)
                  • Better than last year (22%)
                  • Same as last year (20%)

                    • Is there a future for speciality office supplies retailers?

                    • Yes (64%)
                    • No (36%)

                      • Do you expect to be involved in some kind of M&A activity this year?

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