More than 1,000 Staples stores in the US will be accepting free, label- and box-free returns for Amazon customers.
The workplace supplies retailer has announced that all Staples locations will include “full-service shipping areas” for Amazon returns by 31 July. Customers will then be given a coupon which can be used on products and services in-store that day. Currently, almost half of Staples retail outlets are accepting Amazon returns.
“While many Americans know Staples for back-to-school shopping, our suite of in-store services continues to expand,” said Craig Grayson, SVP of Services at Staples US Retail. “We look forward to offering a fast and convenient return experience while showcasing our evolution to Amazon customers.”
The irony of Staples offering this service to shoppers on Amazon will not be lost on many OPI readers. The meteoric rise of the e-tailer over the past 20 years has undoubtedly contributed to severe challenges in the office supplies retail space. Nevertheless, Staples clearly sees this returns service as a good way of encouraging stronger foot traffic.
Framingham (MA), USA