Pragmatic move boosts quality


Pragmatic Express has reported a series of steps to further improve the quality of its services.

Pragmatic claimed a series of key parameters affecting clients’ satisfaction level have been improved over the year since the firm’s quality department was formed.

Firstly, delivery times have been improved by nearly a third, rising from 75 per cent last year to 98 per cent this year; the number of incorrectly formed orders has been halved, as has the number of client’s complaints.

Additionally, waiting times have been reduced by over 50 per cent owing to new call centre technology; and finally the availability of products has been improved from 93 per cent in 2003 to 97.3 per cent this year.

Moscow (RUS)