14 June 2006 – Round Rock (TX): Dell CEO Kevin Rollins has said that his company is making the "right investments for the long haul" and is seeing early signs that recent investments in customer service and support are paying off.
Speaking during a presentation at the Bear Stearns technology conference in New York, Rollins said the PC maker is investing $100 million to regain its reputation of offering reliable customer support. Since launching the initiative, Dell has added staff, cut hold times by half and retrained 5,000 employees worldwide.
