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Any description of the business products sector in 2020 would contain the words ‘challenging’ and ‘unprecedented’. However, ‘agile’ and ‘resilient’ also spring to mind as many players have adapted their businesses to cope with the havoc wreaked by COVID-19. The crème de la crème of our sector has not only been resolute in the face of adversity, but has grasped new opportunities and, in some cases, even thrived, as the OPI editorial team found out.