Apogee Corporation Europe has launched a new client support platform. The innovative remote management application, ARMA, pro-actively and remotely monitors all printing device activity enabling automated and proactive remote support that optimises client’s performance as part of their Managed Print Service.
ARMA is quick, simple and secure to implement and once installed, the application automatically monitors and supports clients by proactively managing all output on their print devices. The application automates consumables and specific spare parts delivery, improving uptime that dramatically enhances client service and support.
ARMA works with all organisations and number of devices maximising uptime and the performance of print technology, combining remote monitoring, predictive analytics and pro-active care.
Apogee is able to provide extensive remote support and updates, quickly and efficiently remediating failures, often without the need for a Technician. ARMA technology enables Apogee to audit and discover a clients’ entire printing fleet that helps formulate Managed Print Services to help drive efficiencies and optimise the performance of an organisation.