Big Interview: A new (Lyreco) world
Instead of coming out all guns blazing with a brand new plan when he first took the reins in January 2015, Lyreco CEO Hervé Milcent has kept a low profile, assessing and learning about the...
Special Anniversary Feature: The good, the bad and the surprising…
Irwin HelfordCompeting against lower-priced superstores was a huge challenge. Everyone claimed great service, so Viking needed to stand out, calling ours ‘fanatical customer service’. We meant it and did it. We were the first...