I was exceptionally pleased to have been invited to attend the OPI Global Forum. The open and collaborative nature of the group talking about the industry and how we all grow and prosper was very pleasing. The forum also gave me some very valuable insights and ideas about how Officeworks can serve customers better and develop stronger partnerships with suppliers
Mark Ward, Managing Director, Officeworks
A message from the Global Forum Chairman:
In May 2009 OPI launched the first CEO Forum for the business products industry. This was an international gathering for senior executive leaders and provided a rare opportunity to discuss the state of the office products industry and to examine together our universal challenges. This event was incredibly successful and the attendees derived great value from meeting with their peers and discussing openly the challenges we all face.
The program was world class. The time and investment was well worth it. I was able to network with many industry leaders that proved to be extremly valuable.
Mike Gentile, President/CEO, is.group
OPI will host the fourth Global CEO Forum in November 2013 in Chicago and we plan to again bring together an exceptional audience and an outstanding programme. We hope this forum will provide you with the opportunity to discuss the unique challenges of the office products industry's with the people who understand the uniqueness of our sector and who recognise the importance of working together as an industry.
This is not a large conference but a small, invitation-only forum with invites sent strictly to CEO/Chairman-level executives at leading resellers, manufacturers and wholesalers of office products, including "non-traditional" retailers and vendors from the increasingly important EOS and consumer electronics categories.
Not just talking heads!
We will provide a number of speakers and moderators of an extremely high quality to stimulate thought and debate.
We understand that networking and free time is important, enabling you to spend quality time with fellow office products leaders from all over the world. There will be both structured groups to give you an opportunity to meet new people and discuss ideas as well as plenty of informal times for more private discussions. To ensure this can be accomplished in an appropriate environment, this will be a private meeting operating under Chatham House rules.
We are always keen to hear your feedback. If you have any comments then do let me know. If you would like to be considered for an invitation please email me.
Tel: + 44 20 7841 2940
The programme is aimed at CEOs in the office products market. The content will consist of industry experts and relevant contributions from outside the sector. With a professional moderator we will be aiming to bring a high level of interaction and debate.
This programme will be based on research with our intended audience and aims to reflect the critical issues faced by the industry and explore the trends that will shape its future.
If you would like to let us know any areas of interest that you would be interested in hearing more about, or you would like to join the speaker panel then please contact email@example.com
3rd – 5th November 2013, The Langham Hotel, Chicago
Sunday 3rd November 2013
7pm Welcome reception and dinner
Monday 4th November 2013
7.15am Group Breakfast
8.15am Welcome to the Global Forum 2013
8.20am Opening remarks from the Chair
Jeff Hayzlett, The Hayzlett Group
8.30am Attracting and retaining talent – what can we do to make the sector more attractive to innovative and dynamic (young) people?
Driving growth is directly influenced by having the best people. Jeffrey Hayzlett will examine the good, the bad and the ugly of how to hire and keep the right talent. We will take a first-hand look with behind the scenes footage from customers on their perception of working in the sector. Hayzlett will take a fresh look at hiring strategy with a third party perspective.
Jeff Hayzlett, The Hayzlett Group
9am Status report: Economic analysis
David Oppedahl, Business Economist, Chicago Federal Reserve Bank
9.30am Analysts and investors – Current challenges, future prospects
David Strasser, MD – Equity Research (Retail Sector), Janney Montgomery Scott
10am Morning refreshments & networking
10.45am Rising to the challenge of the multi-generational workforce
Kimberly Lear, Generations Consultant, BridgeWorks
11.45am PANEL: The rise of the independents
Luke Chapman, Managing Director, The Business Performance Group
Steve Harrop, Managing Director, Office Friendly
Jan Van Belleghem, Managing Director, InterACTION
Ian Wist, General Manager, Wist Office Products
12.30pm Group Lunch: Cambridge Room
1.45pm Roundtable Session 1
Please select one of the following discussion groups. Each roundtable will run again at 3.15pm so you will have the chance to attend two sessions. The emphasis will be on best practice. Please prepare to contribute as much as possible – the greater the level of interaction, the greater the value for all.
1. How strong is your brand? Is it time to reinvent?
Are you different? Can you make a difference? The perceptions and buying practices of your customers are changing rapidly. Are you keeping your finger on the pulse? Branding is about differentiation, driving growth, and driving change. Do you look like the company of the future or are you stuck in the past? Are you progressive and innovative? Do your website, trucks, catalogues, and marketing material demonstrate best practices? Is your brand clearly separate, tied directly to sales in the trenches and resilient enough to seize future opportunities? Is the market declining or is marketing vision declining? With significant strategic advantages at hand, could brand complacency be our largest obstacle? Do you suffer from a branding gap? Retailers, what is invisible branding? This roundtable will pose questions that will force you to look at your company from a distinctly different vantage point.
Moderators: Andy Cleary, CEO & Cody Cleary, President, Orbit Design & John Givens, CEO, Source Office & Technology
2. Making data work for you (and your partners in the supply chain)
Data is king and becoming more important in the businesses and industries we serve. It is critical throughout the supply chain and is more than just getting reports on what has happened. Those using data now are doing it to allow them to make educated assessments on what is going to happen. This data starts with information about the end consumer. What are the characteristics of that buyer? What are their likes and dislikes? If they are buying one thing, what is the most logical thing that they are going to shop for or buy next? Amazon, Target, Google, Netflix, Facebook, etc are masters at aggregating the data and then utilizing it to maximize their business opportunities. Every product you view or purchase you make or information you search for, creates a clearer picture of who you are and what you like. How are the key stakeholders in this industry addressing the opportunity? With Amazon and others taking share within the industry we serve, how important is the competitive response?
Moderator: Ron Books, CEO, ECI Solutions
3. Online reputation management
A negative post or association can outweigh multiple positive associations with a company or person. Reputation management aims to drive down unwanted and negative results in Google. This session will look at the basics of Google indexing, consider how to remove damaging content and create positive content, and how to use various media platforms to eliminate negative content.
Moderator: Brent Payne, CEO, Loud Interactive
4. Achieving successful change management within your sales team
In an ever more demanding world, the need for sales people to be more dynamic and proactive is key to driving your business forward. Now with technology playing a key part in the lives of everyone in business through CRM systems, LinkedIn and social media etc, how can businesses with older, more reactive, sales ‘farmers’ and not ‘hunters’ reshape their teams to support the businesses needs today without creating pain and pandemonium? During this session we will explore ways in which the above can be achieved within the existing sales teams through effective change management strategy and execution.
Moderator: Luke Chapman, Managing Director, The Business Performance Group
5. Retail is dead. Discuss.
Can retail OP stores survive in our marketplace given the increasing penetration of online allied to continued "cherry-picking" of the generalists (Walmart, Tesco) in a declining market? Soggy results globally from both major players and independents suggest that retailing will become increasingly challenging, not least in the OP space. Yet all channels recognise the importance of retail in driving consumer awareness of brand. Is there hope? What do retailers need to do to not just survive, but thrive, and how best should brand owners support that channel over others? Are there lessons to be learned from the white goods industry, or fashion retailing? This roundtable aims to enable you to share ideas and best practice to drive brands and put cash in the tills.
Moderator: Mark Austen, CEO, Office Club
6. Mobile device management and BYOD strategies
Moderator: Tony Ellison, Founder, CEO & Chairman, Shoplet.com
2.45pm Afternoon break for refreshments & networking
3.15pm Roundtable 2
4.15pm Comfort Break
4.25pm PANEL: Exploring new opportunities for OP players
This session will examine and evaluate the opportunities for OP companies (and especially resellers) to move into new markets, for example jan/san, industrial safety, workwear, furniture, packaging, and MRO. What are the challenges that can be expected? What do we have that existing service providers don’t? And do the benefits outweigh the risks?
Ron Books, CEO, ECi Solutions
John Givens, CEO, Source Office & Technology
Kevin Johnson, Chairman & CEO, Warehouse Direct
Cody Phipps, President & CEO, United Stationers
5.25pm Closing remarks from the Chair
7pm Networking Reception and Dinner
Tuesday 5th November 2013
7.30am Group Breakfast
8.30am Opening remarks from the Chair
8.35am PANEL: Evolution of the channel
Featuring perspectives from independents, big box, wholesalers, manufacturers and web retailers, this session will examine how to remove cost from the supply chain, new models for co-operation, use and ownership of customer and market data and identifying opportunities for greater efficiency. Each speaker will deliver a short presentation. Delegates will then break into roundtables for 30 minutes of discussion. We’ll then return to the panel for 30 minutes of debate, encouraging maximum audience interaction.
Alan Ball, CEO, Spicers
Mike Gentile, President & CEO, Independent Stationers Group
David Guernsey, CEO, Guernsey Office Products
Steve Schmidt, President – International, Office Depot
Beth Wright, Vice President, Bi-silque Americas
10.35am Morning refreshments & networking
11.05am PANEL: Mobile commerce and responding to the challenge of pure-play e-retailers
Tom Compernolle, Principal, Retail, Deloitte Consulting
Tim Toews, Managing Partner, Motion Creek Consulting & previously CIO, Office Depot
Shannon Wu-Lebron, Retail eCommerce Expert, IBM & previously Director, Global eCommerce, Office Depot
11.55am THE BIG INTERVIEW with Ron Sargent, CEO, Staples
12.45pm Closing remarks from the Chair
1pm Buffet Lunch
2pm Close of Global Forum 2013
Booking for a second attendee:
If you have booked to attend at the full rate, a second delegate from your company may be eligible to attend at a 30% discounted rate. Please email firstname.lastname@example.org for more information.
The Global Forum 2013 will be held in the brand new Langham Hotel in Chicago.
Opening this year, The Langham, Chicago is housed within one of the city's most famous downtown riverfront landmarks, the Mies van der Rohe building. Just steps from the Magnificent Mile and Millennium Park, this brand new hotel is the perfect venue for this exclusive event.
Rooms at The Langham, Chicago are available at the following rates:
Grand King - $310 per night + taxes
Junior Suite - $420 per night + taxes
One bedroom suite - $750 per night + taxes
Make a reservation
You can make a reservation directly with the hotel using the following link:
The special rates for OPI Global Forum attendees will automatically be applied.
Alternatively, please contact the hotel directly using the information below, quoting "OPI Global Forum" when making your reservation:
Ms Franziska Raum
The hotel wil require credit card details to guarantee your booking.
Delegates currently registered to attend the Global Forum include:
Don Branch 3M
Terry Marquardt 3M
Jay Mitchell ACCO Europe
Liz Moseley ACCO Europe
Walter Johnsen Acme United
Mark Duva Aster Graphics
Mark Cooper Avery
Jonathan Smith Avery
Jim Sellors Avery North America
Bjarne Mindested Bi-silque
André Vasconcelos Bi-silque
Beth Wright Bi-silque - America's
Michael Gardner BOSS Federation
Barrie Hayes BPGI
Kimberly Lear BridgeWorks
David Oppedahl Chicago Federal Reserve Bank
Ernst Faber COLOP
Rene Nuñez DC Mayorista
Tom Compernolle Deloitte Consulting
Mike James Dundale Associates
Ron Books ECi Solutions
Trevor Gruenewald ECi Solutions
Tom Kapp ECi Solutions
Gilbert Walter eQuality Internet Services
Gary Brooks Esselte
Nigel Gunn Esselte
Cezary Monko Esselte
John Fellowes Fellowes
James Fellowes Fellowes
Jean-Pierre Cayer First Base Group
Janet Collins Ghent
Harry E Gould, Jr Gould Paper Corporation
Peter Tilearcio Gould Paper Corporation
David Guernsey Guernsey Office Products
Steve Sakumoto Hewlett-Packard
Michael Brown HiTouch Business Services
Robert Ouellette HSM of America
Shannon Wu-Lebron IBM
Michael Gentile Independent Stationers
Jan Van Belleghem InterACTION
David Strasser Janney Montgomery Scott
Gunnar Kleinmann Kleinmann
Brent Payne Loud Interactive
Samuel Avenel Lyreco
Steve Law Lyreco
Tim Toews Motion Creek Consulting
Stephane Bisson Novexco
Erin Brassard Novexco
Paul Toohey Office Brands
Gavin Ward Office Brands
Brad O'Brien Office Choice
Mark Austen Office Club
Steve Schmidt Office Depot
Steve Harrop Office Friendly
Siddhar Nambiar OfficeYes.com India
Arvind Sidvas OfficeYes.com India
Janet Bell OPI
Andy Braithwaite OPI
Steve Hilleard OPI
Cody Cleary Orbit Design
Andy Cleary Orbit Design
Richard Scharmann PBS Holding
Steve Kouroupas Quality Park Products
Mike Pickles Really Useful Products
Andrew Morgan Red Cheetah Software
Tomas Bergström Scandinavian Office Group
Tony Ellison Shoplet.com
Sharon Avent Smead
John Givens Source Office & Technology
Steve Dipasqualie Sourcing Partner
Phil Leckinger Sourcing Partner
Rick Toppin SP Richards
Alan Ball Spicers
Ron Sargent Staples
Geoffrey Betts Stewart Superior
Chris Collinson Superstat
Luke Chapman The Business Performance Group
Jeffrey Hayzlett The Hayzlett Group
Patrick Spear The Highlands Group
Bob O'Gara The Highlands Group
Sid Lerman The Weeks-Lerman Group
Thomas Schinkel Thomas Schinkel and Associates
Harry Dochelli United Stationers
Cody Phipps United Stationers
Kevin Johnson Warehouse Direct
Todd Shelton United Stationers
Ian Wist Wist Office Products
David Langdown XPD
Clem Restaino Zebra Pen Corp
Congratulations and many thanks to you and your staff for the best OPI Conference yet.
The first Global Forum was interesting, informative and very helpful. Everything from the blue chip attendance to the well thought through topics for discussion and presentation as well as the impeccable service and venue made it a delight. I learned a lot, felt privileged to be invited and had a great time to boot.
Mark Baccash, President/CEO, Office 1 Superstore
While I will admit that I was a bit skeptical and wondering if this conference would be a good return on the time and investment, I must say that both from a networking and information sharing standpoint I am very pleased I attended. The group that gathered was all key industry players and the mix of industry specific and broad based business topics were relevant and well presented.
Wayne Beacham, Chairman/CEO, SP Richards
The OPI Global Forum continues year after year to be THE event to attend for industry knowledge and networking. The open discussion on a broad range of topics is extremely relevant, always includes the key players in the industry and is moderated with great speakers on substantive topics. It is a truly unique opportunity.
Andrew Morgan, CEO, Red Cheetah Software
The OPI global forum provided an outstanding opportunity to meet with the leaders of the industry. The formal presentations and breakouts were excellent with very timely content. And the interaction, both during questions and answer after the formal presentations and in the informal networking time, was the best part of the conference.
Mike Miles, former President/COO, Staples
I think the conference was terrific. I hope you continue to conduct this conference annually and I promise Office Depot support. I think it's very important that the industry get together in this type of neutral forum. It positions OPI as a true opinion leader in the industry.
Steve Odland, former Chairman/CEO, Office Depot
This event had an informative agenda with a great chance to network. I feel it was beneficial in attending.
Mike Pickles, Director, Really useful Products
I recently attended the OPI conference for CEO’s in Chicago and found it to be outstanding quality and value. The mix of suppliers, wholesalers and dealers; domestic and foreign; office products and other sectors made the presentations and networking opportunities to be first rate. I will undoubtedly return to future conferences using this format.
Jim Preston, former CEO, BPGI
I think the conference in Chicago was by far the best OPI conference I have ever been. You had a choice of excellent speakers talking about relevant issues. The subjects were also well-balanced for American and European attendees. The choice of the moderator was of course a lucky punch! This woman was really brilliant and an extremely fast thinker. Her interactive style has substantially enhanced the value of the various presentations. I also appreciated the size of the event which gave very good opportunities for networking. Furthermore, I was very pleased that the role of independent players in our industry has regained a relevant position. For some time it looked as if we were a dying species.
Peter Basci, former Chairman, EOSA
Kudos and thanks for the recent OPI Global Forum. I can't think of any day and a half program where I experienced more substance and relevance to operating a company on the OP space. The networking was invaluable and the programming was both forward looking, in a macro economic sense, and industry centric. You promised a senior level management focus and you delivered! I hope OPI found the event to be financially viable and will therefore consider a program of similar ilk in the future.
David Guernsey, President/CEO, Guernsey Office Products
I was very pleased to attend the OPI Forum in Chicago on May this year. I found it the most interesting and concrete event I have ever attended since 14 years ago when I joined the OP industry. The reasons are pretty clear to explain:
1 A properly limited number of Top level attendees showing a real high quality and competence.
2 A unique opportunity to pick up fresh ideas and share strategic visions about our Industry future worldwide with the market leaders.
3 I’ve been exposed to very high quality speakers dealing with some of the most interesting topics that will affect our business in the next 5 years (new technologies, new consumers, new legal requirements).
4 Timing and location of the event have been very well organised to exploit at the best time and energy dedicated by attendees to the event.
5 I seriously think I will attend again the event next year.
Francesco Villa, Vice General Manager, Gruppo Buffetti
I truly enjoyed the event and even with a busy schedule felt that the time spent was extremely valuable. You all did a great job organizing the event and I walked away with several great ideas and strategies. The networking time was also valuable.
Thanks again for having us. Barring any scheduling conflicts, we will participate in the future as well.
Ron Books, President/COO, ECi2
The speakers were all extremely interesting and the topics were very well presented. The Forum was a great opportunity for networking. Personally it was a great honour to be invited for such an outstanding event, all was extremely well organised and I am sure you all worked exceptionally hard to make it the success it was.
António Redondo, Executive Director, grupo Portucel Soporcel
I found the conference to be terrific. I learned a great deal. I met a number of people who will become friends and perhaps customers. I also had a chance to think about some scary futurist views, which I do not believe for a second.
Many thanks for organizing such a strong event. I can not even imagine how you do it.
Walter Johnsen, Chairman/CEO, Acme United Corporation
I talked to some of the participants after the Global Forum and we all agreed that this was first of all a fantastic idea to get together in such a smaller group of excecutives. It was one the best events ever taken place with OPI. Apart from the concrete and open presentations and discussions which have given a lot of new insights and know how to me, it was very valuable to talk to old friends and to meet new friends and build up new relationships. I am looking forward to join your next event.
Arno Alberty, former Executive Vice President, Pelikan Europe
I think this was easily one of the best OPI conferences I have attended. The participants were top decision makers, it was a truly international audience and the topics were all relevant.
Tom Schinkel, Managing Partner, Thomas Schinkel and Associates
The program was world class .The time and investement t was well worth it. I was able to network with many industry leaders that proved to be extremly valuable.
Mike Gentile, President/CEO, is.group
13 June 2014 - 13 June 2014 Gaylord Opryland Resort Hotel, Nashville, TN, USA
The fifth annual awards programme for North American manufacturers and dealers. Encouraging innovation and giving recognition to those individuals and companies that working to deliver real value for the dealer community.
22 September 2014 - 24 September 2014 Grand Hotel Huis ter Duin, Noordwijk, near Amsterdam.
An invitation-only Forum for senior executives from the OP and related business supplies industry. This event focuses on high level strategy, networking and indepth debate.